Every time you place an order with us you’ll be receiving top quality coffees. Each one that we offer is the result of an extensive quality control process unlike any other. We cup at Origin, in the U.S. before and after coffees arrive, and we utilize third-party labs for confirmation at the beginning of each harvest. Plus, we run our own facilities, so it’s our people with our products every step of the way. We do a lot to make sure that what arrives at your door will be the finest we can offer, and we’re confident you’ll see the difference.
All Genuine Origin coffees are packed in GrainPro bags and sealed in easy-to-move, easy-to-ship 65lb boxes at Origin. Once boxed, they remain unopened until you break the seal yourself.
Our shipping boxes are 100% recyclable. Currently we’re developing a unique program for the GrainPro bags we use inside the boxes, but until then we’d love to see your creative ways to upcycle. Post your ideas or tweet us using #GOupcycle.
All our coffees and prices are published on our site, and we’ve done everything we can to make it as easy as possible to order online. You can even select your own delivery date. Visit our online store and see just how simple ordering specialty coffee can be.
Our coffees are available in 65lb boxes for easy parcel delivery. Pay just $10 a box for parcel shipments or $5 a box for pallet shipments. We’ll take care of delivery and insurance and you’ll receive tracking information to monitor your shipment (or schedule a delivery time on pallet shipments).
Returns and Resolution
We’ve put a lot of time and effort behind our processes and practices to ensure our customers get top quality products backed by top quality service. However, sometimes unavoidable things happen. Rest assured, if something ever happens to your shipment, you can return it unopened within 10 business days from the date of order for a full refund.
And if the wrong product ever appears at your door, let us know and we’ll get you an immediate exchange, along with our sincere apologies.